Return and Refund policy

1. Return Policy

We accept returns if:

• The product is damaged, defective, or incorrect.
• The return request is made within 48 hours of delivery.
• The item is unused and in its original packaging with all labels intact.

To request a return:

• Email imnoor.sales53@gmail.com with your order ID, clear photos of the product, and the reason for return.
• We will arrange a reverse pickup (if serviceable). If not, we may ask you to ship it to our address.

Non-returnable items include:

• Customized or personalized items
• Items purchased on sale or clearance
• Hygiene-related products (if applicable)

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2. Refund Policy

Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of the refund.

• Approved refunds will be processed to your original payment method or as store credit, based on your choice.
• Refunds typically reflect within 5–7 business days.
• Cancelled orders (before shipping) are refunded within 2 business days.

Note:

• Shipping fees are non-refundable, unless the return is due to our fault.
• For COD orders, refunds are issued via UPI or bank transfer after collecting your account details.